New study: Unified Communication as a Service (UCaaS) Market Trends, Business Strategies and Opportunities 2025 |The Insight Partners

Unified communication as a service (UCaaS) is a digital platform for advanced connectivity, supporting functions like telephony including mobile support, directory services, call, multimedia, conferencing consisting of audio, video and web, instant and presence messaging, and email with voice mail and unified messaging, within an organization. UCaaS is a model wherein a variety of collaboration and communication packages and applications are outsourced to a third-party vendor and provided over a network. It is based on cloud computing, over the Internet Protocol (IP) network and supports wide range of users across small scale, medium scale and enterprise scale industry, thereby being the chief driver of global UCaaS market.

Browse market data tables and in-depth TOC of the Unified Communication as a Service (UCaaS) Market to 2025 @

The global UCaaS market is segmented based on deployment model into on-premise model, cloud model and hybrid model. Additionally, UCaaS can be used as a combination of both the approaches, where companies can use on-premises for one section and on-cloud for the other section. It optimizes cost, improves productivity by consolidating services and equipment using common platform. This new technology is expected to change the way business users communicate with each other and make it very easy to connect and transfer information. The global UCaaS market can be segmented by deployment model, namely: on-premise and hosted/cloud. Further the hosted UCaaS market is segmented in UC software as a service (SaaS), UC platform as a service (PaaS), and UC Infrastructure as a service (IaaS). The global UCaaS market is segmented based on services into collaboration services, contact center services, telephony services, and UC application services. Furthermore, the global UCaaS market is segmented by end-users into small and medium-size enterprise (SME), large enterprise, public sectors, BFSI, and others (such as hospitality, retail, etc.).

Today small and medium businesses are facing a challenge on how to reduce cost of operations, communication, and improving productivity of their employees. To solve this problem, UCaaS vendors are focusing on low cost packages to businesses, which improves work environment in office, serving better customer experience, securing connection, and enabling remote location access. Consumer goods & retail industry is currently transforming from standalone ventures to big organizations, which would need the finest possible communication system for enhanced business trades.

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The growing demand for UCaaS and its increased adoption in SMEs are factors expected to significantly contribute to the progress of the UCaaS market worldwide. In addition, the low operational cost of UCaaS solutions and its pay-per-use characteristics are also expected to boost the market. Currently, organizations prefer cloud-based integrated communication as it can be utilized by a varied array of end-users from industries such as IT & telecom, BFSI, and healthcare among others. UCaaS technologies provides enterprise messaging and presence technology, telephony and video conferencing. Due to its flexibility, high level of scalability and availability to core business tasks, it is adopted by a numerous organizations as it enhances business practices by reforming communication, & therefore increases revenues.

Some of the major players in this market are Avaya Inc., Cisco Systems, Inc., Microsoft Corporation, Alcatel-Lucent S.A., Hewlett-Packard Development Company L.P., IBM Corporation, Visionoss Limited, Verizon Communications Inc., Polycom, Inc., and Computer Sciences Corporation.

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Few Key Points from Table of Content

Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – Deployment Model

  • On-premise Model
  • Cloud Model
  • Hybrid Model

Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – Services

  • Collaboration Services
  • Contact Center Services
  • Telephony Services
  • UC Application Services

Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – End-user Vertical

  • Small and Medium-Size Enterprise (SME)
  • Large Enterprise
  • Public Sector
  • BFSI
  • Others (Hospitality, Retail, etc.)

Global Unified Communication as a Service (UCaaS) Market Revenue and Forecasts to 2025 – Geographical Analysis

  • North America
  • Europe
  • Asia Pacific (APAC)
  • Middle East & Africa (MEA)
  • South America (SAM)

Global Unified Communication as a Service (UCaaS) Market, Key Company Profiles Included Key Facts, Business Description, Financial Overview, SWOT Analysis and Key Developments

  • Avaya Inc.
  • Cisco Systems, Inc.
  • Microsoft Corporation
  • Alcatel-Lucent S.A.
  • Hewlett-Packard Development Company L.P.
  • IBM Corporation
  • Visionoss Limited
  • Verizon Communications Inc.
  • Polycom, Inc.
  • Computer Sciences Corporation

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